Managing People Problems

As a performance coach for a New York life insurance agency, I conducted weekly sessions with the management team to focus on increasing company productivity, retention, and profitability. At the first meeting, six of the seven senior managers were on time, and I asked these managers how they handle tardiness within the agency.”We are instructed to lock the door and begin the meeting,” one manager responded. I asked if locking the door increases productivity.
“To be honest, we don’t look at it like that,” another manager replied, “we simply adhere to the company policy.”Tardiness, procrastination, gossip, absenteeism–common office problems are often the result of poor communication. Managers need to learn how to communicate, which is a complex issue because each person has a different, preferred style of communicating. What is the most effective method for resolving people problems? Tapping into certain stylistic communicative resources is what I call the “Key” concept. My back and front door keys look alike and both enter the cylinder, but only one key opens the door. Symbolically, each word in verbal communication represents a notch on the key, and only the right combination of words will open the door to the employee, and solve the human problem.Unfortunately, most people in power communicate in ways that make themselves feel comfortable, such as through intimidation, threats, or some form of punishment–forms of communication that obviously fail to build trusting relationships, motivate employees, increase productivity and improve behavior.How To Resolve TardinessAt the insurance agency, while we waited for the last manager to arrive, one manager explained that I would probably be unsuccessful in changing his behavior, because he’s the number one manager and has access to his boss’s office. The manager arrived twelve minutes late and tippy-toed to his chair. I greeted him and asked, “How can I help you be on time?” The top manager was reticent, and while he sat speechless, another manager responded, “Pick him up in the morning!” Although the manager was being glib with his suggestion, I enthusiastically countered that this was an excellent idea. Dismayed, the manager then asked how long would I be willing to pick him up in the morning in order to get the tardy manager to his meetings on time. I replied, “In the morning, I have the proclivity for talking in a crazy manner, and doubt that he would tolerate my company for very long.” All the managers laughed. I then asked him, “Are you aware that your tardiness is insulting?” Again, no verbal reply–but he was never late to another meeting.People want to cooperate. In my encounter at the New York insurance agency, the critical ingredients to the tardiness solution were to engage in verbal communication, design to offer help, and provide feedback. If the employee feels criticized or offended, then the dialogue is not constructive or profitable. Dialogue is a creative process, and requires using the right tools–the right keys–to resolve people problems.

Licensed Home Health Care Tips

We all hit certain milestones in our life…like driving our first car, going to college, getting married, buying a home, having children and then eventually caring for aging parents. That last one is the part of life that no one wants to think about but it eventually arrives for most of us: the day when life has come full circle and our parents now need round the clock care as they did when they were infants. Fortunately for seniors, in the twenty-first century home health care products and services have evolved to a point where there are ample options to choose from when deciding how to care for our aging or ailing loved ones.You should look for an experienced company that will be able to provide comprehensive home health care services for elderly loved ones. Look for features such as a care plan written by a registered nurse, preparation of meals based on client needs, facilitating a safe environment, assistance in moving around such as from bed to chair, reinforcement of medication schedules and assistance with personal hygiene. These are all tasks that would be a full-time job for a family member.A reputable, state licensed home care agency employs all of its personnel and caregivers, which means employees go through rigorous background checks, are insured and bonded by the agency as well as supervised by a state licensed registered nurse.Individuals trying to hire a private caregiver will not have access to the resources necessary to establish client safeguards and as a result could end up putting their loved one in harm’s way. Paying a private caregiver and dealing with aspects of insurance and employment such as withholding state and federal income taxes is not something that the average person is familiar. In fact, it is downright complicated and time-consuming with plenty of pitfalls, the worst of which is an IRS audit of your financial records. Nobody wants that.Home health care agencies provide all the services and care you will need for the aging loved one in your life. A good agency goes to great lengths to ensure its caregivers are supremely qualified and handpicked to care for your loved ones on a daily basis or as much as you need. They provide a variety of services such as meal planning and preparation, health and hygiene, homemaking duties such as laundry and light cleaning, and caregivers can be shuttled right to your home in most instances. They even provide socialization and companionship.